If you want to make a complaint about the goods, download and print the form by clicking on the link below.
Then fill it out and send it to our address in printed form together with the complained goods
or separately scanned by e-mail.
Claim form
Addressee: Auroraperfume s.r.o., with registered office at Malá Vieska 440, 04431 Družstevná pri Hornáde
Submission of claim
Title, name and surname:
Residential address:
E-mail address:
Order and invoice number:
Date of order:
Date of receipt of goods:
Goods subject to claim (name
and code):
Description and extent of defects in goods:
As a customer of the seller, I request that my claim be processed in the following manner:
I wish to have the money refunded to my bank
account (IBAN)/other way
Attachments: …………………………………………………………
Date: …………………………………………………………
Signature*: …………………………………………………………
(* fill in only if you are sending us the form in printed form by post)